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Privacy Policy

Information provided by you will only be for the sole use of Richard Cook Furnishers Ltd.

The information you provide us with will not be shared with any third party be they individuals or other companies. Furthermore, we will always try to ensure the accuracy of the details that we hold for you and at the time of collection provide you with an explanation as to how we intend to use the personal information that you have given us.

You can assist Richard Cook Furnishers to update the accuracy of our records by notifying us of any changes to your address, title, phone number or e-mail address.

Should you have any questions in connection with the above please do not hesitate to contact us.

Richard Cook Furnishers.
 

Complaints

We pride ourselves on giving excellent customer satisfaction. 

In the unlikely event of a complaint, please see our policy below (a full copy of our complaints procedure is available upon request).

Resolving Complaints
All complaints will be acknowledged by the person handling the complaint, and the complainant will be kept informed as to the status of their complaint and when they can expect to receive a reply. On receipt of a complaint, a full record will be kept of any telephone conversations or written communications. Ideally, we aim to respond to complaints within a timescale of seven working days.  We aim to resolve complaints in 6 to 8 weeks, if this is not possible because a full investigation has not yet been completed, a progress report will be sent to the complainant. 
If we, (Richard Cook Furnishers Ltd), are unable to resolve a complaint that you make within eight weeks you can take your complaint to The Retail Ombudsman. This is an independent organisation specialising in providing an alternative dispute resolution service for consumers and retailers. As a member of the organisation, we are bound by their code of practice 
and they can be contacted via:

Website: www.theretailombudsman.org.uk

Email: enquiries@theretailombudsman.org.uk

Tel:  02031 3782 68

ODR (online dispute resolution) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN

 

Special Offers

At Richard Cook Furnishers you will always find a bargain in our special offers, to see what is currently on offer view our special offers page >

 

  • www.richardcook.co.uk © 2014
  • All rights reserved
  • Richard Cook Furnishers Ltd
  • Registered in England and Wales No 4510823
  • VAT Registration No 131 6559 76
  • Registered address: 21-24 Killigrew Street, Falmouth, Cornwall TR11 3PN
  •  
  • Website design and production: Harwood Creative
  • RICHARD COOK FURNISHERS, FALMOUTH:
  • Tel: 01326 312 422
  • Fax: 01326 311 377
  •  
  • Opening Hours:
  • Monday - Saturday 9.00am - 5.00pm
  • Closed Sunday